- #ADOBE DIGITAL EDITIONS AUTHORIZE PROBLEMS HOW TO#
- #ADOBE DIGITAL EDITIONS AUTHORIZE PROBLEMS SOFTWARE#
- #ADOBE DIGITAL EDITIONS AUTHORIZE PROBLEMS PC#
I am no computer expert by any means but I have a theory what happened. I'm not convinced I believe her but if so, it must be a disaster waiting to happen
#ADOBE DIGITAL EDITIONS AUTHORIZE PROBLEMS SOFTWARE#
From what Jim said our problem seemed to arise because she had not authorised her laptop in ADE until after installing the Sony software by which time Sony had set up a separate Adobe IDĪfter our little problem I delivered myself of a few well chosen words to my daughter on the topic of not just ignoring warning dialogues but she assured me in genuinely aggrieved tones that she has only ever used the same email address and password so it should be the same Adobe ID.ĭoes anyone know if it is possible that Sony could set up a separate Adobe ID with the same email address and password if you have not previously authorised your computer to ADE? If that did happen I could understand that she would have thought it was OK to ignore the warning screen because she would have thought it was the same Adobe ID. We therefore only had to authorise the computer in ADE and get ADE to recognise the Ereader. However we didn't have to authorise the ereader at the Sony store since we can't use the Sony store in the UK for copyright reasons. It does sound very similar to our problem inasmuch as you bought books before installing the ereader and then had the problem with transferring them afterwards.
#ADOBE DIGITAL EDITIONS AUTHORIZE PROBLEMS HOW TO#
Sorry for the long post but can anybody tell me how to start over so this thing works. All I would like is for my home computer to be 'authorized' so it can work with the still 'authorized' ereader.
Sony told me to contact Adobe to "get more space on my account".I did.they said start a Web portal incident and I might be contacted in 3 days.what a mess.
#ADOBE DIGITAL EDITIONS AUTHORIZE PROBLEMS PC#
Last night, trying to logon to see if 2 books were available yet in Epub format the store says our PC has exceeded the maximum number of authorizations and it has been a tech support hell ever since. But.everytime I logged into the store it said that our PC was authorized to another account ( I have no idea what.we only have one Adobe ID account)and did I really want to 'reauthorize' our PC.I clicked yes each time and it worked. Long story short.got all the new updated software/firmware/Adobe ID stuff done and was able to transfer 4 of 6 books to new reader (2 had not yet been converted to Epub by Sony). Christmas morning I proudly watch her open her present and then try to 'authorize' her reader and things went south fast. Then, closer to Christmas I authorized our home desktop computer at the Sony store since that is the computer my wife would normally use. I did all of this in November using my laptop purchasing several books in Sony's Ebook store. I bought my wife a PRS600 for Christmas and thought I would be clever and buy her some books to load on Christmas morning. (Total Ebook/reader Noob here) I just saw this thread and am hoping I can get some resolution to my problem as well. My darling daughter is highly intelligent but she hasn't got the sense she was born with when it comes to reading instructions.
I didn't see before I posted this that Jim had already said the same thing and it looks like it was the second Adobe ID that was the problem. I don't know what the reader "software error" was but it seems to work fine though it was slow to import big files. As I say, I don't know what she did to make it go wrong - maybe she did inadvertently set up another Adobe ID through installing the ereader before she authorised the computer- but it works now and it seems to be down to what Jim did when he reset the activations.
But I pressed on, deleted the titles I couldn't open and reimported them having previously downloaded them again into ADE.Īll of which I had already tried before without success either in ADE or Reader but somehow it worked this time. I also couldn't open some of the purchased ebooks. Jim reset the activations, I reauthorised the computer using the same adobe ID, got it to recognise the ereader (I had to use the CTRL-SHIFT-E key combination) and then had an error message saying there was a problem installingn the reader software.
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